Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. 

Order Shipment:

If your order is in stock, and we process the charges to your credit card, it will ship within 1-2buisness days,
We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within three business days of your order,

Feel free to follow up with us at

Estimated Time Of Arrival:

We typically deliver within 2-6 business days. If the expected delivery date for your order falls outside of the advertised 2-6, a customer service agent will contact you with further information.

Shipping Cost:

There is almost no time when we don't have promotions for free shipping on expensive items...
But our lower-cost items, meaning under a $50.00 order,  we do charge a flat rate of $25.00

When you don't have any promotions, then the shipping will get calculated through the weight.

All About Freight Delivery:

At GrillingGrills, most products we sell are usually large and high weighting products, which just can't fit in the back of a postal truck... That's when we turn to our trusted freight carriers, who promptly perform curbside delivery of large or heavy items that most couriers can't carry. Don't be a-freight of doing things a little differently — our carriers always deliver! The freight-delivery process is a little more complicated than what's required from standard shipping companies, so we've laid out all the essential details here to get you prepared for the significant drop-off. If you have any issues with your freight shipment or just need a few questions answered up front, we're just a phone call away at 1-877-737-2093.

Here are a few quick tips for a smoothly delivery,

Your driver will contact you to prepare a delivery window, usually between 4 and 8 hours. Make a note of the time frame and be ready to stand attending.

Freight drivers leave all pallets at the curb, pointing, you're responsible for moving your shipment up the driveway and into your house or backyard.

Because shipment is brought no further than the curb, you'll need help getting yours into the backyard. We advise keeping two assistants on standby.

You must be physically present at the specified delivery area during the prepared drop-off window to sign the receipt provided by your driver.

Make sure the sticker number on your shipment matches the pallet number on the receipt from your driver. Also, look for tears on the shrink wrap and pallet, noting any damage on the receipt.